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Operations

WhatsApp Messages

Prepare clearer customer messages using templates.

What templates are for

WhatsApp templates help you prepare consistent messages for quotes, payment reminders, delivery updates, rewards, promos, or document-ready updates if enabled.

Common actions

  • Preview a message before sending.
  • Copy or open a WhatsApp message from supported screens.
  • Workspace admins can manage message templates if the plan and role allow it.
  • Use WhatsApp Broadcasts for consented campaigns, approved Meta templates, Flow messages, delivery events, and the official WhatsApp Inbox.

Important note

This article describes JualFlow's normal message-preparation tools. Official WhatsApp API sending has its own connection, consent, Meta approval, billing, and 24-hour customer-service rules; see WhatsApp Broadcasts for that workflow.

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